Domestic Shipping Policy

Shipment processing time

Your order will be processed within 2 to 7 business days after the transaction and delivered in 2 to 12 business days, depending on your delivery destination.

To ensure the safety of our teams, several precautions have been put in place that could cause delays in the processing of your order.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates and delivery estimates

All domestic orders are free of charges.

Shipment method	Estimated delivery time	Shipment cost
DHL Express Shipments	3-12 business days	Free

Delivery delays can occasionally occur. 

Shipment to P.O. boxes or APO/FPO addresses

Germa Light ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Germa Light is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Germa Light is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship outside the Canada. All international orders are free shipping.